Yes, there are dumb questions.

But none here. These tend to pop up the most. We’re always available for others. And yes, even that one you think might be dumb.

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Price & Discounts

Per the guidelines set by some of our manufacturers, we cannot display prices on our website. But every cloud has a silver lining! By requesting a quote, you unlock a more personalized experience. This process allows us to give you a hands-on approach, providing tailored pricing and coordinating product delivery in a manner that best suits your needs. It's our way of ensuring that you enjoy a simple purchasing journey from start to finish.

We're all about giving you the best bang for your buck, every single day. If you stumble upon a lower price for the same product, consider it matched! Please note that exclusions apply.

At Calhoun's, we understand that you expect honesty and straightforwardness. That's why we created No-Bull Pricing, a commitment to always provide the best price upfront – no games, no gimmicks. We refuse to devalue your purchase by running constant “sales”; our everyday price is our best price.

If there ever comes a time when our prices become lower than before, rest assured that it will not be due to deceptive tactics or sales gimmicks. Instead, it will be because we have managed to find even better ways of providing great value for our customers without sacrificing quality or service. You can trust us to keep our promise of No-Bull Pricing: always offering honest and straightforward pricing with no hidden agendas.

Flooring Selection & Types

To estimate the amount of flooring you'll need, you first need to measure the floor area of each room where you plan to install new flooring. To do this, measure the length and width of the room and multiply these measurements together. This will give you the area in square feet. If you have an unusually shaped room, it might be helpful to divide it into smaller rectangles and calculate the area of these separately before adding them together. Remember that purchasing a bit extra is wise to allow for waste or mistakes.

While we strive to present the most accurate representation of our flooring colors online, there may be slight differences due to variations in monitor color settings and lighting conditions. It's always best to request a sample or visit our showroom (1730 S Dirksen Pkwy, Springfield, IL 62703) to verify the true color and texture of the flooring before making your final decision.

Choosing the right type of flooring for your space requires careful consideration. It's important to assess the room's purpose, the amount of foot traffic it will receive, and its exposure to various environmental conditions. Different types of flooring offer unique benefits that may be more suitable for some spaces than others. For personalized guidance, we encourage you to reach out to us. Our team is always ready to assist you in selecting the most suitable flooring option that aligns with your specific needs and preferences!

Absolutely, we strongly encourage ordering samples. Each sample is priced at a nominal cost of $5, which assists us in covering product and shipping expenses. To order, select 'Sample' in the product listing and add it to your quote.

Purchasing & Logistics

All returns must be undamaged and in a resalable condition. Once a product is installed, unboxed, or cut, it may not be returned under any circumstances. Carpet and carpet cushion may not be returned under any circumstances. Close-outs, special buys, or discontinued products may not be returned. Special Order products must be returned within 30 days and will be subject to a 25% restocking fee, we (Calhoun's) will not accept partial returns of less than four boxes. In-Stock products must be returned within 30 days. All other products not expressly stated will be subject to a 25% restocking fee. You (the customer) must deliver all returns to our office and warehouse located at 1730 S Dirksen Pkwy, Springfield, IL 62703. We (Calhoun's) will not pick up returns from customers. For all approved returns, refunds will be processed as a mail refund check. Checks will be mailed within ten days of receiving the return in our warehouse.

Our approach to shipping and freight is customized to your specific needs. For certain items like carpet, shipping may not be possible. On the flip side, items like luxury vinyl require a site-specific freight quote. Submit a Request for Quote, and we'll swiftly connect to find the perfect shipping or freight options just for you. As a bonus, delivery is on us if you're located in or around Springfield, IL!

Absolutely! We proudly offer free delivery services for customers in or around Springfield, IL. It's our pleasure to bring your chosen flooring products to your doorstep at no additional cost.

Of course! Please visit our review page here to see what others have said about Team Calhoun’s!

The need for an underlayment is determined on a product-by-product basis. Many of our flooring options come with an attached underlayment or padding, while others may not. Our team can provide detailed assistance regarding the underlayment requirements for each specific product, ensuring that you make the best decision for your flooring needs.

You can't beat the inventory that we have. We're here to make sure you get the floor you need, when you need it! Our extensive inventory means your floor is ready and waiting. But yes, we can also order anything your heart desires.

Yes! Financing is always available for those who qualify.

That is a loaded question. In short, you can't beat our inventory, you want it today — you got it! We have unbeatable prices, best-in-class selection, and an unbeatable team to help you through every aspect of the flooring experience. Why go anywhere else when we have it all right here?

After Sale Support

We ensure that you have access to recommended installation instructions from nearly all manufacturers, a resource that can be indispensable during your DIY flooring installation project. In addition, our technical service team is ready and able to assist you. If you encounter any obstacles or have any queries during your installation process, please feel free to contact us. We stand by our commitment to guide and support you throughout your project, making your DIY journey smoother and more manageable.

To keep your floors in top shape, make sure to sweep or vacuum regularly to get rid of debris. Team Calhoun's is here to help with personalized advice for your specific flooring type. We offer a wide range of cleaning products and recommend following the manufacturer's guidelines for the best care. For personalized guidance, we encourage you to reach out to us.

The warranties for our products are offered by the manufacturers themselves. Upon request, we will gladly provide you with a copy of the warranty that matches your chosen flooring.

Our unique business model sets us apart from the rest: we don't install flooring, but we do provide you with a reliable network of contractors who can help make your vision come to life. Let us save you money by taking ourselves out of labor costs!